Privacy Policy

Last updated: January 2025

中文提示：本隐私政策以英文版本为准（面向海外客户）。我们仅收集下单与客服所需的必要信息，绝不存储任何银行卡信息。如有疑问请联系 hello@novamart.example.com。

1. Information We Collect

When you contact us through our website, we collect the information you provide: your name, email address, and the contents of your message. Order and shipping details are collected by your chosen agent platform, not by us.

2. How We Use Your Information

To respond to your inquiries.
To improve our products and services.

3. Payment Security

Orders are placed through your chosen agent platform (e.g. Kakobuy). We never see, store, or process your card details. All payments are handled by the agent platform and its payment providers under their own security standards (PCI DSS).

4. Data Sharing

We do not sell your personal information. We only share the minimum data required with:

Agent platforms, to fulfill orders you place with them for our products.
Logistics carriers, to deliver your order.
Email/automation services (e.g. Formspree) used to receive messages.

5. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications at any time.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at hello@novamart.example.com. We respond within 30 days.

6. Data Retention

We retain order information for as long as needed to fulfill your order, handle returns and warranty claims, and comply with legal obligations. Newsletter data is retained until you unsubscribe.

7. Cookies

Our site uses essential cookies (e.g. language preference, analytics if enabled) to function properly. We do not use advertising cookies that track you across other websites.

8. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

10. Contact

Questions about this policy? Email us at hello@novamart.example.com.